FAQ
What size should I order?
Some of our items fit true to size, while others have a boxy, relaxed fit. We recommend checking the specific sizing details on the product page for the best guidance before ordering.
What is the return policy?
You can return or exchange your item within 14 days of delivery, as long as it’s unused, unwashed and in its original packaging.
To start a return, email us at info@officialchachi.com with your order number and reason for return.
Please note: Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order. We offer FREE shipping on all orders over €150.
When will I get my order?
Orders within Belgium usually arrive within 1-3 business days. For the EU and UK, delivery typically takes 3–7 business days. International orders may take up to 14 business days depending on the destination.
Once your order ships, you’ll receive a tracking number to follow its progress.
Will the print or embroidery fade over time?
No — with proper care, both the embroidery and prints are designed to last. We use high-quality embroidery threads and durable DTG printing for longevity.
How can I contact customer service?
You can reach us by emailing info@officialchachi.com. We aim to respond within 24–48 hours on business days.
You can also message us on Instagram @officialchachi_ for quick questions.
Will the rhinestones fall off?
The rhinestones are applied using professional setting techniques. With proper care, they are designed to remain securely in place.